Connor Gill
Service Manager
Customer Service
Connor Gill joined Sea Power as a customer service representative but his journey began at an early age, shadowing industry professionals like his Dad Andrew and immersing himself in the technical and mechanical aspects of boating.
Connor's real-world education commenced in the hands-on environment of a workshop, where he learned the intricacies of boat maintenance and repair. This early exposure, coupled with service management training in Rhode Island, provided him with a foundation that is both broad and deeply rooted in practical experience. His genuine interest in the mechanics of boats and his subsequent self-guided exploration into computer systems and coding further enhanced his capability to transition smoothly into various roles within the industry.
Connor has gone from technician assistant to parts department specialist and eventually to a service writer and manager. Connor possesses a unique ability to tailor communication to the customer's level of understanding, ensuring that any technical information is accessible and comprehensible to all. This skill not only enhances customer satisfaction but also builds trust and transparency between himself and the customers.
Connor welcomes a challenge, like the time a series of three sequential engine replacements were done for a customer under warranty. His calm leadership through this ordeal not only resolved the situation but also strengthened the relationship with both the customer and the engine manufacturer.
Connor's contribution to Sea Power extends beyond his role as a customer service representative; he is a central figure in fostering customer trust, navigating challenges with grace, and ultimately delivering true customer satisfaction.